FAQ

Why should I shop City and Stars?

All of our pieces are handpicked and curated to be staples in your travel wardrobe. When preparing your suitcase, whether it's for a quick getaway or a three-month trip around different climates, you want to pack as optimally as you can. This means items that are lightweight, stylish, reliable, and practical, and we send back anything that doesn't fully meet our standards.

What is Rockstar?

Rockstar is our loyalty program where you can earn stars based on how much you shop. We totally believe that what goes around, comes around, and we love rewarding you for helping us out. Earn stars on your birthday, for writing product reviews, and more! It's free and easy to sign up.

How do I determine sizing?

Please refer to the size charts on each listing, as they differ for each product. If applicable, also consult reviews. If you still need help figuring out what size to order, feel free to contact us at hello@thecityandstars.com. Assuming it's during the day, we'll get back to you within the hour!

Will you be restocking a specific item?

We do try to restock items that are doing well based on your input, but sometimes these products are discontinued by the manufacturer. You can always see which items will not be restocked by checking out our Final Few. If you ever have a specific request, just send us an email!

Are you looking for ambassadors?

We are always looking for new ambassador support, but only consider those who have purchased from our store and genuinely love our products. We want our ambassadors to be able to speak honestly about the quality and materials when representing City and Stars. If this sounds like you, send us an email at hello@thecityandstars.com and tell us why you want to be an ambassador! We just launched RISING STAR, our new campus rep program for students; apply here. If you'd just like to spread the word about City and Stars, you can earn $10 on each referral you make through our Rockstar rewards program!