Shipping & Returns

How much is shipping?

Standard shipping and handling for US orders is $3.95. All Canada orders are $12 and will be shipped USPS.

I need something this weekend. When will I receive my order?

UPDATE 3/20: Due to the current limitations on non-essential businesses, we cannot guarantee delivery dates at this time. At the moment, we are still shipping as normal, but this is subject to change.

All orders with standard shipping are processed and fulfilled within 1-3 business days. Estimated delivery is 4-6 business days from purchase date. If you need an item within 3-5 days, expedited shipping is available for an additional cost. If you select an overnight shipping option, contact us before making your purchase to ensure we can fulfill your order immediately. *Please allow for extra processing time around the holidays and during large sales due to high volume of orders*

Do you ship internationally?

We currently only ship to the United States and a few surrounding countries, but contact us to let us know where our target market should expand to next! <3

What is your return policy?

We now offer easy and free returns on all orders, unless otherwise noted. We stand by our products and try to represent them as best as we can; however, we understand that sometimes the colors and fit just aren't as they appear. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, submit your order info here. Once your request is received, we will email you a shipping label. Repack your items and attach the return label to your order. Lastly, schedule a free USPS pickup within 5 days of receiving the return label, and wait for your return to be processed! Our return window is extended to 30 days during this time.

Once your return is received and inspected, we will send you an email to notify you of the status of your return. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 days. Please contact us at orders@thecityandstars.com for any other questions.